Refund Policy
Refund Policy
At The Urban Fashion, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we are here to assist you with returns and refunds.
Returns
You have 14 days from the date you receive your order to initiate a return.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Please include the receipt or proof of purchase when returning the item.
Non-Returnable Items
Certain items are not eligible for return, including:
Gift cards
How to Return an Item
Contact our customer service team at [info@theurbanfashion.com] to request a return.
Once your return is approved, we will provide you with the return address and instructions.
Ship the item back to us using your preferred shipping method. Please note, customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Refunds
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card statement.
Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [info@theurbanfashion.com].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [info@theurbanfashion.com].
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the item is defective or we made an error with your order).
Contact Us
If you have any questions regarding our refund policy, feel free to contact us at [info@theurbanfashion.com].
At The Urban Fashion, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we are here to assist you with returns and refunds.
Returns
You have 14 days from the date you receive your order to initiate a return.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Please include the receipt or proof of purchase when returning the item.
Non-Returnable Items
Certain items are not eligible for return, including:
Gift cards
How to Return an Item
Contact our customer service team at [info@theurbanfashion.com] to request a return.
Once your return is approved, we will provide you with the return address and instructions.
Ship the item back to us using your preferred shipping method. Please note, customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Refunds
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card statement.
Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [info@theurbanfashion.com].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [info@theurbanfashion.com].
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the item is defective or we made an error with your order).
Contact Us
If you have any questions regarding our refund policy, feel free to contact us at [info@theurbanfashion.com].