RETURN POLICY

Our Promise: 100% Satisfaction Guarantee Return Conditions

 

Welcome to The Urban Fashion! We take pride in offering high-quality scarves, but if you are not satisfied with our products, we are happy to provide you with the following simple and thoughtful return service.

 

Our Return Policy:

You have 14 days to consider your purchase. If you decide to return the item, please ensure it is in new, unused condition and with the original tags and packaging intact.

 

Refund and Exchange Process:

Return Shipping: You are responsible for the return shipping costs. Once we receive and inspect your return, we will process your refund or exchange request promptly.

 

Exchange Shipping:

Exchange shipping costs range from $10 to $40, depending on the number of scarves being exchanged. For urgent exchanges, we recommend placing a new order for the desired items directly.

 

Important Notes:

Before returning, please obtain a shipping tracking number and ensure your items are properly protected. Non-refundable shipping fees include those paid to UPS and USPS, as well as a $10 shipping fee deducted from free shipping orders.

 

How to Request a Return or Exchange:

If you decide to return an item, please follow these steps: We will provide a return address via email within 24 hours. Include a note in the package specifying whether you are requesting a refund or exchange. For exchanges, provide the names and numbers of the items you wish to exchange, and we will contact you regarding payment for exchange shipping.

 

We hope these details provide you with clear and specific return policies, ensuring your confidence and peace of mind when choosing our products. If you have any questions or need further assistance, please feel free to contact our customer service team anytime.